Total Conversations
12,847
↑ 18.3% vs prior period
Active Chatbots
5
↑ 1 new this month
Conversion Rate
4.7%
↑ 0.8% vs prior period
Avg Response Time
1.2s
↑ 0.3s faster
Conversations Over Time
Platform Distribution
Top Intents (Last 30 Days)
Lead Scoring — Recent Leads
| Name | Score | Category | Intent | Messages | Action |
|---|
Chatbot Performance Scorecard
Response Accuracy
94.2%
Benchmark: 85% · Above
Customer Satisfaction
4.6/5
Benchmark: 4.0 · Above
Resolution Rate
78.5%
Benchmark: 70% · Above
Escalation Rate
12.3%
Benchmark: 15% · Better
First Response
0.8s
Benchmark: 2.0s · Faster
Integration Status
GDPR Compliance
Active
CCPA Compliance
Active